General terms and conditions Fahrradladen - Der Ritzler
- 1 scope
These terms and conditions contain the between you ('customer') and us, the Fahrradladen - Der Ritzler, Andreas Kohlmeier, Kreutzstr. 33, 76133 Karlsruhe, only applicable conditions when concluding contracts via our online shop http://der-ritzler.de.
- 2 retention of title
We reserve ownership until the purchase price has been paid in full.
- 3 warranty
(1) Your warranty rights are based on the general statutory provisions, unless otherwise specified below.
(2) The limitation period for warranty claims for consumers is 2 years for newly manufactured items and 1 year for used items. In relation to entrepreneurs, the limitation period for newly manufactured items and for used items is 1 year. This does not apply to claims for damages by the customer due to injury to life, limb or health or to claims for damages due to a breach of essential contractual obligations.
- 4 Our liability
We are fully liable for damage resulting from culpable injury to life, limb or health as well as under the Product Liability Act. We are only liable for other damage if the damage was caused intentionally or through gross negligence by us or a legal representative, employee or vicarious agent. In addition, we are liable for slightly negligent breaches of essential contractual obligations (such obligations, the fulfillment of which enables the proper execution of the contract in the first place and on which the contractual partner can regularly rely).
- 5 cancellation policy
Right of Cancellation
You have the right to withdraw from this contract within fourteen days without the need to state any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
In order to exercise your right of withdrawal, you must inform us,
Bicycle shop - The Ritzler
Phone: +49 (0) 721 665 318 82
inform us by means of a clear statement (e.g. a letter or e-mail) of your decision to withdraw from this contract. You may use the attached sample revocation form, which is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of Cancellation
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment.
We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days.
You bear the direct costs of returning the goods. In cases in which the goods cannot normally be returned by post due to their nature (e.g. bicycle), the costs are estimated at a maximum of around EUR 40,00. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
Refund Request Form Template
(If you wish to withdraw from the contract, please fill out and return this form)
At the bicycle shop - Der Ritzler, Andreas Kohlmeier, Kreutzstr. 33, 76133 Karlsruhe, phone: +49 (0) 721 665 318 82, email: firstname.lastname@example.org
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):
- Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only when notified on paper)
End of withdrawal
As of November 2014
Collection, processing and storage of data
It goes without saying that the protection of your personal data is very important to us. We therefore largely refrain from collecting and storing data. The statutory provisions of the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG) apply.
Information we collect
In order to accept and process orders, however, we need some personal data from you, such as your name, address, contact details, etc. These are stored by us until the order has been fully processed. When the contract is fully processed, data that must be kept for legal reasons will be blocked. This data is no longer available for further use. Otherwise your data will be deleted. When creating a customer account (registration), the data you provide will also be stored beyond the period of an individual order. The data will only be passed on in the course of processing your order (shipping logistics). You can request, change or delete the stored data from us. You can withdraw your consent at any time.
By subscribing to the newsletter, you consent to the data you provide being used to send you information about our products by email. You can send your declaration of consent in writing at any time with effect for the future Bicycle shop - Der Ritzler, Andreas Kohlmeier, Kreutzstr. 33, 76133 Karlsruhe Or by e-mail email@example.com withdraw. You also have the option of unsubscribing via the link at the end of each newsletter. Your data will only be transmitted to the service providers we use to manage and host the data. Without your express consent, neither Der Ritzler nor any third party will use your personal data for advertising purposes.
We also collect and use the data you give us when using the contact form to process your inquiries.
In order to improve the offer, we collect anonymized data on usage behavior on this website.
The data transfer in our online shop is generally unencrypted. The Ritzler does not process any payments itself - you will be forwarded to the respective service partner to pay by credit card, instant transfer or PayPal. These partner companies are required to handle your data extremely sensitively - among other things through the use of encryption techniques. The Ritzler will never collect or save bank or credit card details.
Use of Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses. "Cookies", text files that are stored on your computer and enable analysis of your use of the website. The information generated by the cookie about your use of this website are usually transferred to a server of Google in the US and stored there.
If IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address will only be sent to a Google server in the USA and shortened there in exceptional cases. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage.
The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading the browser plug-in available under the following link and install: http://tools.google.com/dlpage/gaoptout?hl=de.
Use of social plugins
We use social plugins from the following providers in their respective standard integration on our website:
- "Like" button from Facebook by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. The button is marked with the Facebook logo and the addition "Like".
- "+1" button from Google+ (Google Plus) from Google Inc., 1600 Amphitheater Parkway, Mountain View, California, 94043 USA.
- Twitter social plugin, the plugin is operated by Twitter, Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA.
- Pinterest social plug-in from the Pinterest website.
When you visit our website, which contains one of the above social plugins, a cookie may be saved in your browser by the provider of this plugin. We have no influence on the amount of data that the provider collects with the help of this plug-in.
It is possible that the provider receives information such as the date and time of your visit to our website, your IP address or the type of browser you are using through these plugins. If you are logged in to a provider of a corresponding plugin while visiting our website and work with this plugin, the provider is able to assign this and any entries you have made to your user account, for example the corresponding button on our website press or place a comment. Your recommendations and / or comments can be shown as references together with your profile name and your photo in the service of the respective provider, for example in search results or in your user profile, or in other places on websites and advertisements on the Internet.
If you are not a member of the respective provider, it may still be possible for the provider to find out and save your IP address. The purpose and scope of the data collection and the further processing and use of the data by the respective provider as well as your related rights and setting options to protect your privacy can be found in the data protection information of Facebook, Google+, Twitter, and Pinterest.
If you are a member of the respective provider but do not want the provider to collect data about you via our website and link it to your member data stored by the provider, you must log out of the respective provider before visiting our website.
Right to information / inspection / deletion of personal data
You can view the personal data stored about you at any time and request that this data be changed or deleted. To do this, please contact us - by email via firstname.lastname@example.org.